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Shift Lead

We’re looking for enthusiastic, friendly people to join our young company and become part of a fun atmosphere and positive team. You will be a great fit if you love working in an upbeat environment helping to lead our crew in serving delicious gelato, pastries, coffee and desserts made with some of the highest quality ingredients money can buy. We are looking for someone who can help maintain a well stocked and pristine serving area, delegate tasks to fellow employees during day-to-day activities and have a great time being part of a team while helping to serve customers. Hopefully you are excited to explore your career potential and get in with a young company that is excited to continue to grow and expand.


  • Keep track of in-store inventory and help maintain a well-stocked serving area with the necessary supplies for customers
  • Making sure employees are on-task and efficiently maintaining customer orders and a clean store front
  • Periodically make runs to our warehouse for supplies and non-perishable kitchen ingredients
  • Greeting customers and helping them feel warm and welcome
  • Serve customers and handle cash and credit transactions
  • Follow Gelato & Co.’s operational policies and procedures, including those for cash handling and safety/security
  • Know the brand and menu items
  • Quickly and courteously handle all customer orders including gelato, coffee drinks and shakes
  • Check the gelato to make sure the quality and temperature is maintained to standards
  • Help maintain a clean shop in the kitchen as well as the dining area to ensure the space looks as good as our gelato tastes
  • Problem-solve to assist with customer concerns and complaints
  • Maintain regular and consistent attendance and punctuality
  • Perform closing duties such as closing out the register and counting cash tips


  • High customer service skills are required
  • Ability to work in a fast paced environment
  • Ability to lift ~50lbs and be on your feet during your shift
  • Team oriented, adaptable, dependable, and strong work ethic
  • Ability to communicate effectively with customers and team members
  • Ability to work nights, weekends and holidays


  • High school or equivalent preferred


  • Previous service industry experience preferred
  • Previous barista experience is preferred but not required for coffee-serving

Additional informations

Job Types

Part-time, Full-time


$13-$15 per hour


  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance


  • Some flexibility; morning and evening shifts
  • Five days/week including weekends
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekend availability

Physical Setting

  • Bakery
  • Coffee shop
  • Fast casual restaurant

Supplemental pay types

  • Tips ($8-$12 per hour additional depending on the season)

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